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Accessibility

The Nanaimo Airport Management is dedicated to providing fully accessible facilities and the Terminal is designed to create a barrier free environment for persons with disabilities.

Arrival and Check–In

  • Dedicated passenger parking areas located close to Airport Terminal Building.
  • Entrances into both Departures and Arrivals are equipped with automatically controlled doors.
  • Curbside drop off of passengers available.
  • Check-in counters have been designed with writing surfaces for those using a wheelchair.

Personal Assistance

  • The Airport Terminal has the Blue Navigator Ambassadors  easily identifable by their blue vests and available to assist passengers, provide directions and answer questions.
  • Wheelchair service is available by the Air Carrier from the check-in area to the departure gate and out to the aircraft. Advance notice when booking flights is helpful.

Wayfinding

  • Braille signage is located at washroom entrances and there is one doorless entry washroom available.
  • The Airport Terminal is equipped with large signage in contrasting colours.

Washrooms

  • Washrooms facilities are located in all passenger service areas including a doorless entry washroom and automatic door entry washroom located in Arrivals. All washrooms have wheelchair accessible  stalls .

Phones/ATM/Water fountain

  • Phones, ATM  and water fountain are all wheelchair accessible.

Other Accessibility Features

  • Baggage belts are equipped with baggage belt start-up alarms and flashing lights.
  • Wheelchair available for use in the airport terminal through the Blue Navigator Ambassadors.