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Nanaimo Airport takes its focus on Safety to new level

By | Uncategorized

Nanaimo Airport has always made safety and security its priority. As a result, it’s become known for its safety-driven culture.
And now the airport is taking it a step further as part of its philosophy of continuous improvement. Nanaimo Airport Commission (NAC) is expanding its risk management program to cover all of its operations.

“We’re developing an enterprise risk-management (ERM) system that incorporates all components of our business,” explains airport president and CEO Mike Hooper. “We want to ensure that we have everything in place to continue our success.”

The new program looks at everything from financial implications of airport decisions to the consequences of an earthquake to staffing and future capital investments.

The new program already has a solid base. The commission has safety, security and business risk systems in place. And an independent review rated the commission’s culture and risk leadership above average. The report compared Nanaimo with other airports of similar sizes and complexity.

“The Board is in full support of addressing risk-related issues and wishes to ensure that all types of risk are addressed to support the achievement of NAC’s strategic goals and objectives,” says the report by MNP LLP.

“The existing culture of training, hazard awareness and procedures represents a solid foundation for NAC to evolve into a more holistic approach to risk management,” the report adds.

Building on that foundation, the ERM system will help reduce exposure to risks. It will also make better use of opportunities for growth, and overall will allow the airport to be more successful.

“We’ve got a number of systems and we’re bringing them together,” Hooper says. “Our customers probably won’t notice much change. But behind the scenes we will be making improvements that will ensure Nanaimo Airport’s ongoing viability as a major transportation hub for Vancouver Island.”

The improvements will be based on leading practices in risk management.

Airport raises region’s profile with national audiences

By | Community, Uncategorized

Nanaimo Airport (YCD) gives Central Vancouver Island a two-way connection with the rest of the world.

The region’s global gateway allows residents to travel to thousands of destinations. And it often brings national attention to the Island. The spotlight raises our profile and benefits tourism, business, education and other sectors.

This summer, for example, the airport played a supporting role on an episode of The Amazing Race Canada. It’s the country’s most-watched summer TV series. Viewers watched contestants race through a series of challenges in the Central Island before heading to the airport.

YCD served as the backdrop for one of the most intense moments of the show’s season. The teams got into a heated discussion about their gamesmanship. When things cooled off, the racers boarded a plane to head to their next adventure, in Saskatoon. A graphic then showed the national audience how Nanaimo Airport connects the Island to the rest of the country.

The airport also played a role in another recent event that focused media attention on Nanaimo. The Canadian Forces Snowbirds 431 Air Demonstration Squadron performed high above the city’s downtown harbour. The pilots enthralled thousands of local residents as well as an online audience.

The famed pilots have made several appearances here. Nanaimo Airport provides an opportunity for them to meet with their fans. Last year, the Snowbirds came to Nanaimo Airport as Ambassadors of the C.H.I.L.D Foundation. The charity supports children with liver diseases. The aces spent time with C.H.I.L.D kids and gave them tours of their jets on the airport taxiway.

YCD has played a role in other high-profile events too. They all showcased Central Vancouver Island on the national and international stages.

In 2018, the BC Summer Games in the Cowichan Valley used the airport as its main gathering point. Hundreds of athletes flew in from around the province. And big-name performers have landed at YCD on their way to the stage at SunFest, Laketown Shakedown and other major Island music festivals.

Nanaimo Airport customer survey offers $2,500 prize

By | Uncategorized

Sharing your thoughts about Nanaimo Airport (YCD) could win you a $2,500 travel prize – just in time for the busy summer vacation season.

The Airport is conducting a customer survey as it seeks to provide even more travel options for Central Vancouver Islanders. B.C. residents who fill out the online survey can then enter a contest to win a $1,500 air travel voucher plus $1,000 in spending money. Deadline for entry is July 31, 2019.

The survey asks about your flying habits, use of Nanaimo Airport, destinations you have recently flown to, and destinations you’d like to be able to fly to in the future.

The air travel voucher prize can be used for Air Canada or WestJet flights out of Nanaimo Airport. Travellers can fly non-stop to Vancouver and Calgary year-round, and seasonally direct to Toronto. From those airport hubs, travellers can then connect to flights to hundreds of other destinations around the world.

Flying local during the busy summer travel season saves residents time and money. You can avoid the long lineups and major expense of ferry travel associated with flying out of Vancouver, which often also requires staying overnight in a hotel.

Using Nanaimo Airport allows you to avoid the congestion in terminals at other airports, where long long lines for boarding and security are common. You can call on the Blue Navigators volunteer ambassadors in the YCD terminal to help make your travelling experience stress-free.

And parking near the terminal is plentiful thanks to Nanaimo Airport’s expanded lots, which offer reasonable rates for short-term and long-term parking.

Whether you’re heading out on vacation or for business, remember to be at the airport at least 90 minutes prior to your scheduled departure. That allows time to check baggage and pick up your boarding pass. You must have checked in, obtained your boarding pass and deposited all checked baggage at the baggage drop-off counter 45 minutes before your flight.

Nanaimo Airport opens expanded terminal this fall

By | Airport Improvements, Uncategorized

Keeping pace with growing demand for air travel, Nanaimo Airport’s Air Terminal Building expansion opens this fall. It’s on budget and ahead of schedule.

As structural steel work wraps up, crews pour new concrete floors and erect interior walls. Passengers will enjoy approximately 60 per cent more space and a modern, airy design when work finishes.

“We need to expand our infrastructure to ensure quality passenger service is maintained as the airport exceeds its historical passenger numbers,” explains Nanaimo Airport President and CEO Mike Hooper.

Nanaimo Airport last year became the second busiest on Vancouver Island. It’s behind only Victoria. It also set a record for passengers for the ninth straight year, moving 435,349 people through its gates. A seasonal Air Canada flight to Toronto resumes this summer after its successful debut in 2018. Air Canada also flies to Vancouver and WestJet offers daily flights to Vancouver and Calgary. That gives travellers direct connections to the country’s major air hubs from Nanaimo.

The airport’s multi-million expansion project began last April. Construction crews are enlarging the security area for faster baggage screening. They’re also doubling the number of seats in the departure lounge for comfort and convenience. The expanded terminal will have approximately 14,000 more sq. ft. It’s currently 23,680 sq. ft.

“We’re a bit ahead of schedule,” Hooper says. “That’s a tribute to all the planning we put into this project, and to the great work done by all the crews on site. We’ve been committed to maintaining the customer service we’re known for, and we appreciate all the patience shown by our users.”

The expansion has injected millions of dollars into the local economy. It helps fulfill Nanaimo Airport’s mandate as a key economic driver of regional growth.

Project manager Durwest Construction Management oversees numerous local contractors and suppliers. They include Checkwitch Poiron Architects, McCallan Construction Survey, Graf Excavating, Island Overhead Doors, Flynn Canada, Archie Johnstone Plumbing, Houle Electric, Holdfast Metalworks, Vescon Construction, G&G Roofing, Westwood Metals, Allmar International and Sloan Painting.

Blue Navigators offer friendly smiles, aid at busy Nanaimo Airport

By | Uncategorized

Many things are changing at Nanaimo Airport due to a major terminal building expansion. But one thing remains constant: a commitment to customer service.

The airport’s customer service team works relentlessly to make the travel experience as comfortable as possible. Thanks to them, construction has created minimal disruption even during a period of record passenger volume.

The Blue Navigators volunteers are a big part of Nanaimo Airport’s customer service. Known for their blue vests, they provide help and hospitality to airport users in the terminal. And they’ve gone out of their way to create a friendly atmosphere for travellers during the expansion work.

“We really appreciate the efforts of the Blue Navigators,” says airport President and CEO Mike Hooper. “It’s challenging to run a busy airport while undergoing major construction and they’ve made sure our customers are always taken care of.”

The ambassadors assist with information or travel-related needs. They provide special assistance for travellers with disabilities and mobility impairments. They answer questions about everything from parking to finding lost credit cards. And they serve as tourism ambassadors. They share information about Vancouver Island and maintain the airport’s travel information centre.

“Our Blue Navigators volunteers help take the stress out of travel. Their warm, friendly greetings are a great way to begin or end a trip,” says Laurie Hawthornthwaite, Nanaimo Airport Customer Service Coordinator.

Last year, 38 volunteers gave 5,450 hours of their time. Since the program began in June 2012, volunteers have been on duty for a remarkable 28,000 hours.

More volunteers with customer service experience are welcome to join the team. It’s an ideal role for retirees or high school and university students interested in volunteering in their community. To learn more about becoming a Blue Navigator, please contact Laurie Hawthornthwaite at 250-924-2157 Ext 268.

Nanaimo Airport now Island’s second busiest airport

By | Economic Impact, Uncategorized

After a record-setting year, Nanaimo Airport (YCD) now stands as Vancouver Island’s second busiest airport.

2018 saw 435,349 travellers on 800+ commercial flights pass through Nanaimo Airport gates. It’s the highest total in YCD history and the ninth straight year the airport has set a record. With Air Canada Rouge resuming its seasonal non-stop service to Toronto this summer, and WestJet offering daily flights to Vancouver and Calgary, Airport President and CEO Mike Hooper expects that streak to continue in 2019.

“We make it so easy and convenient for people to connect to Canadian and international destinations, and without the headache, hassles and expense of travelling to major airports like Vancouver or Victoria,” he says.

The airport is in the midst of a $15-million Air Terminal Building expansion. It includes an enlarged departure lounge and expanded security screening area, making the airport experience faster and more comfortable for people. Work is expected to be complete by fall 2019.

“The Nanaimo Airport team here has done an incredible amount of work to plan for and manage our rapid growth,” Hooper says. “We’re investing in our infrastructure and we’re implementing a 20-year master plan for developing our available land. That’s creating new opportunities for businesses and investors. We’re also making sure airlines know about the fantastic opportunity here to launch new routes and expand their existing service.”

The airport is also at the centre of the new Vancouver Island Foreign Trade Zone, which will help attract businesses that import and export goods.

Nanaimo Airport is a major economic driver for the region. It generated more than $ 370 million in economic activity for the region in 2018, and more than 2,000 jobs that support Central Island families. “Our operations create benefits for all of the communities we serve,” says Hooper. “All of our success is due to our dedicated team and to the strong partnerships we have built.”

Customer service team at Nanaimo Airport eases travel stress

By | Uncategorized

The friendly customer service team at Nanaimo Airport devotes each day to one goal: making the travel experience comfortable.

It’s a big job. Hundreds of thousands of passengers go through the airport gates every year. And that means thousands of requests for assistance, from parking and airport information to tourism suggestions to finding lost credit cards. This year has been especially busy, as the team works diligently to fulfill the airport’s commitment to customer service during expansion-related construction.

“Our goal is to provide a positive, stress-free experience for passengers and visitors in a safe, secure and friendly environment,” explains Customer Care Advisor Laurie Hawthornthwaite.

She oversees a team of three customer service representatives: Tiffany Braun, Char Blois and Mike Anderson. She also supervises 37 Blue Navigator Ambassadors, the blue-vested volunteers who have provided almost 25,000 hours of service since June 2012.

The team is onsite 4:30 a.m. to 4:30 p.m. seven days a week. It’s rewarding work, they say. “I love when I can help take some of the stress out of travel,” says Braun.

And team members have many happy stories to share.

“My favourite time,” recalls Blue Navigators volunteer Tricia Barnes, “was when I realized that a lady with a fair amount of luggage was chatting amiably with a few folks and had not realized that her plane was within minutes of taking off! I rushed over and assisted her. She was escorted very quickly through Security and on to her plane on route to Europe.”

Passenger feedback attests to the friendly service people receive at Nanaimo Airport.

“Just wanted to let you know how much we enjoyed visiting with the Blue Navigators volunteer,” one airport user wrote. “He made us feel welcome and visited like he was an old friend. My daughter was particularly taken with his incredible sense of humour. Thanks for all you do to make vacations special — even the airport experience.”

Why Nanaimo Airport is your Best Travel Choice

By | Uncategorized

Thinking of heading to the sun to escape our long winter? Starting your trip at Nanaimo Airport can get things off to a flying start. Here’s why it makes sense to use the Central Island’s airport of choice.

  1. It’s your gateway to the world

Thanks to hundreds of connecting flights available through Vancouver, Calgary and Toronto, travelers can easily leave Nanaimo in the morning and be on a beach for sunset. Mexico, Hawaii, and Florida are just some of the sun destinations within easy reach.

  1. It saves money

Those flight “deals” out of large airports can be pretty costly. Travelers using another airport take a hit to the wallet due to costs for gas, ferry fare and often a night in a hotel. Nanaimo Airport passengers don’t pay those additional hidden costs.

  1. It’s hassle-free

Large, impersonal airports often mean long lineups and jockeying with thousands of other travelers, both for arrivals and departures. And when passengers return tired after a long trip, they’re still hours from home.

At Nanaimo Airport, travelers get fast service with a personal touch. The air terminal’s compact and well-designed layout puts everything within a few steps of the front door. The Blue Navigator  Ambassadors help with any questions. Efficient security and baggage screening means less time spent in lineups and more time spent relaxing. Luggage can usually be picked up within minutes.

  1. It’s convenient

The airport is within an easy drive of all central Island communities. Flying out of Nanaimo lets passengers avoid ferry lineups or sailing waits. They can sleep in their own beds the night before a flight.

  1. It’s dependable

Travelers booking flights at Nanaimo Airport can count on getting where they want to go. The airport’s weather reliability rating of approximately 98 per cent means nearly all scheduled flights take off and land.

Extreme weather, of course, can impact flights at any airport, and seaplanes too. Even ferry travel is at the mercy of Mother Nature.

 

Nanaimo FSS handling major traffic growth as region thrives

By | Uncategorized

Nanaimo FSS handling major traffic growth as region thrives

Nanaimo has much more going for it than magnificent scenery and a creamy, chocolaty treat that bears its name. It also has one of the mildest climates in Canada, a diversified economy and a vibrant cultural scene.

“We even have a rush hour now, a sure sign of progress,” laughs Jim Honeyman, Site Manager, Nanaimo, Campbell River and Port Hardy Flight Service Stations. Born and raised in B.C., Jim started out as a Flight Service Specialist at Vancouver FSS 40 years ago and has lived in Nanaimo for the past 25 years.

Many of the Flight Service Specialists in Nanaimo are also long-service employees, and came to the post in a seniority bid process. All consider themselves fortunate to have ended up living and working in such a desirable area.

Centrally located transportation hub

Centrally located on Vancouver Island, set between ocean and mountains, Nanaimo is easily accessible by land, sea or air. It’s a gateway to popular ecotourism destinations like Tofino, Ucluelet and Pacific Rim National Park; the fishing meccas of Port Alberni and Campbell River; and the beachside communities of Parksville and Qualicum Beach. Victoria is an hour-and-ahalf drive along Highway 1 and Vancouver is a short ferry ride away, across the Strait of Georgia.

Airport a growth engine

Nanaimo Airport (YCD) – a 10-minute drive south of downtown – is ideally situated as the most convenient departure/arrival point for customers from the mid-island area. It offers multiple flights per day, with direct access to Vancouver, Victoria, Abbotsford, Calgary and Seattle.

The airport’s service area extends north to Qualicum, west to the Alberni-Clayoquot Regional District, and south to Duncan and the Cowichan Valley – representing a population base of about 250,000.

An important engine of growth for the region, the airport itself has been growing at a steady clip. Passenger counts have climbed more than 70 per cent since 2008. This year, 300,000 passengers are expected to pass through the airport – five years earlier than projected. Aircraft movements have increased on average between five to eight per cent over the past five years, and now stand at about 40,000 per year, Jim Honeyman estimates.

A new, fully operational fuel supplier on site will allow the airport to continue to grow by having the ability to refuel aircraft that have longer ranges. Today the service allows non-stop flights to Calgary, but in future it could help attract carriers offering flights to the Pacific Northwest, eastern Canada or even a sun destination like Hawaii, according to a Nanaimo Airport press release.

Meanwhile, there are plans afoot to expand the terminal building, taxiway and apron, because the airport is at capacity during peak times.


Mike Bechtel, Team Supervisor

FSS serves Nanaimo and Tofino airports

The NAV CANADA Flight Service Station, to the right of the terminal building, is operated by seven Flight Service Specialists, one Team Supervisor and the Site Manager. Services provided to pilots include airport advisory, vehicle control, surface weather observations, flight information and emergency alerting. In addition to serving Nanaimo Airport, the Flight Service Specialists also provide remote aerodrome advisory service (RAAS) for Tofino, which sees 10,000 air traffic movements a year. It is particularly busy in the summer months, with tourism charters and scheduled IFR flights. Located in a rainforest, Tofino has a lot of low cloud, rain and fog. Even in the summer months, the airport is often under IFR conditions.

The Nanaimo Flight Service Specialists work on a six-shifts-on, three-shifts-off rotation. Each eight hour shift has two specialists in the cab – one working Nanaimo and the other the Tofino RAAS.


Willie Patterson, Jim Honeyman (standing) and Larry Vainio in the Nanaimo FSS cab.

Balancing act

Nanaimo falls within southwestern B.C. airspace, which is the most complex in Canada for its proximity to mountains, ocean and the U.S. border. The airport is just 28 miles west of Vancouver. South/southwest of the airport, terrain rises rapidly, with Mount Hayes (1,482 feet) a short distance away.

With planes taking off and landing on the one, 6,602-foot runway, a fair amount of coordination is required. “We work closely with the Vancouver Area Control Centre, particularly with Victoria Terminal, and our Tofino IFR responsibility has migrated from Vancouver West to the Airports Specialty,” said Mike Bechtel, Team Supervisor. (Mike transferred to Nanaimo six years ago from Red Deer FSS, and will be retiring this year.)

“We have to anticipate the arrivals and departures of our larger commercial operators. With the IFR approach oriented to Runway16 only, we work to ensure that we can accommodate the arrivals and departures with traffic that may already be established in the circuit,” says Mike.

“There is also a very active water aerodrome just north of our zone at Nanaimo Harbour. We are not normally in contact with the float aircraft operating there, but they can have an impact on aircraft using our IFR approach from the north.” The mix of commercial and private aircraft at Nanaimo is about 30 per cent IFR and 70 per cent VFR.

Fixed wing aircraft are mixed in with float planes and helicopters, all flying at different speeds. In addition, a Cadet Glider program operates on weekends in the spring and fall. Nanaimo gets a fair share of training flights too. When Abbotsford, Victoria and Vancouver airspace is congested – as is often the case – training flights are sent into the Nanaimo sector to practice arrivals and departures, frequency switches (these change multiple times between Vancouver and Nanaimo) and different approaches (ILS, NDB, RNAV). Nanaimo is also a well-known destination for pilot cross-country training.

Just off the tip of the peninsula in Washington State, is the USAF general surveillance radar at Neah Bay. The FSS must notify NORAD of any non-authorized traffic that strays into the designated Western Air Defense Sector, and they then send their fighter jets to investigate.

Close to 100 general aviation aircraft call the Nanaimo Airport home. One of them – a L17-A Navion that flew in the Korean War – belongs to Willie Patterson, Flight Service Specialist. Willie performs close formation flying at smaller airshows as part of the Fraser Blues team, which includes two former Snowbirds pilots.

“On a sunny day, everybody wants to get up there and fly,” says Willie.

Challenges

The biggest operational challenges for the Flight Service Specialists are the speed at which things can happen, due to the airspace responsibilities, and the different types of airspace close to Nanaimo, says Mike. There is a frequent use of holds in the Nanaimo sector due to training, traffic volume and the terrain complexities. “Working with the mix of flight activities that take place at both of our airports is a challenge as well,” adds Willie. “It can be quite the dance.”

In 2009, a new ILS was installed, improving the reliability of the aircraft approach. New high-intensity approach lighting and runway edge lighting also improves visibility under foggy conditions. Approach limits went from 650 feet plus two miles to 250 feet plus one mile, allowing for more flights to come in. “The most challenging weather condition for us is fog,” says Willie.

“November to March, is when we’re more likely to the ‘403 syndrome’ feet of overcast and three miles visibility.” Fortunately, new technologies have resulted in fewer administrative duties the Flight Service Specialists.

“We went stripless two years ago,” explains Willie. “We had ‘EXCEDS light’ already, but during the Olympics, all of our IFR/VFR strips were migrated to EXCDS. We worked with the DSC in Vancouver to come up with the full EXCDS adaptation for our site. It simplifies communication processes with the ACC and cuts back on 80 to 90 per cent of the voice calls we used to make. There are fewer distractions, so we can be more attentive to traffic.”

Leisure pursuits

Some of the FSS staff live in Nanaimo and others in one of the neighboring communities. Outside of work, there is much to enjoy, including a people-friendly downtown core, great public outdoor spaces, walking and hiking trails, excellent fishing and sailing opportunities, music and arts festivals of all kinds, professional live theatre, public markets, British-style pubs and numerous other wining and dining options.

Each of the FSS staff has his or her own leisure pursuits and community connections. When he’s not flying, Willie Patterson belongs to a pipe band that performs internationally. Rick Rae’s nature photographs have appeared in major photography magazines. Ruth Beilman and Edith Yaworski are members of a ladies’ golf league. Mike Bechtel loves to travel and just returned from New Zealand. Larry Vainio and Rod Lomas are kept busy with their young families. And just about everyone likes to garden. With paradise at your door step, it’s a safe bet that many of the senior Nanaimo FSS staff will be staying put once they retire. Why go anywhere else?

Technical Operations, Engineering oversee ATC systems across region


CNS Technologist Ken Marianix in the Nanaimo FSS equipment room.

The Nanaimo FSS is maintained by the following Technical Operations staff, working out of the Victoria Maintenance Centre:

  • Derek Stewart, Team Supervisor
  • Ken Marianix, CNS Technologist
  • David Wang, CNS Technologist

Occasionally, they call on back-up support from the Campbell River Maintenance Centre, namely:

  • Tom Missio, Team Supervisor
  • Neil McCreath, CNS Technologist

Earlier this year, Engineering installed Radio Telecom Interface Multiplexer (RTIM) equipment at Nanaimo, on which Technical Operations conducted the usual proof of performance testing. Also planned is the replacement of the Multipurpose Information Display System (MIDS), which was installed in 1980s, with the EXCDS Weather Data Element (WDE).


Nanaimo FSS

Technologists from the Victoria Work Centre visit Nanaimo quarterly to perform preventive maintenance on the standard equipment installed there, such as:

  • Park Air radios;
  • Nican radios;
  • Voice switch;
  • Voice recorder;
  • IIDS computers;
  • Digital network equipment;
  • Weather equipment;
  • Instrument Landing System;
  • Non directional beacon; and
  • The CATSA (Canadian Air Transport Security Authority) security screening equipment in the terminal building.

The quarterly maintenance visits usually involve a one-week stay in Nanaimo. In addition to Nanaimo, the Technologists also have responsibility for sites in Victoria, Tofino, Ucluelet, locations on Saltspring Island, and a navaid on Mayne Island.

FACTS AND STATS

Aircraft Movements: Between Feb. 2014 and Feb. 2015 the combined movements for both Nanaimo and Tofino were approximately 50,000 (roughly 40,000 for Nanaimo and 10,000 for Tofino).

FSS Hours of operation: 5:30 a.m to 9:30 p.m. Outside of FSS hours, aircraft requiring IFR clearance to depart or approval for special VFR will contact Victoria Terminal.

Runways: YCD is classified as a 3-C airport for the purpose of infrastructure development and planning. Runway 16/34 is 6,602’ x 150’ and is equipped with high-intensity runway edge lighting and approach lights leading to the threshold of runway 16. Runway 16 is certified as non-precision with published RNAV and NDB approaches. As well, ILS and Localizer restricted approaches are published in the Restricted Canada Air Pilot (RCAP). Runway 34 is certified as non-instrument and has no approach lights.

Commercial customers

  • Air Canada (DH-8 service to Vancouver and Calgary)
  • WestJet (Q400 service to Calgary)
  • Island Express (PA31 service to Abbotsford, Victoria and Vancouver)
  • Kenmore Air (PA31/C208 service to Seattle)
  • FedEx (cargo carrier)
  • Orca Airways (cargo carrier)

Airport Supports Businesses and Jobs

By | Uncategorized

Nanaimo Airport is renowned for supporting local businesses and creating jobs, as well as connecting the central Island to the rest of the world .

But it’s also becoming known as something else that’s vitally important to our communities: a thriving business centre.

Your airport has grown into a workplace that supports more than 1,300 direct and indirect jobs. Within the next five years, that number is projected to hit over 2,000 jobs.

Right now, airport operations provide an economic contribution of almost $100 million to the region. The total includes wages paid by the many businesses that call Nanaimo Airport home, plus the goods and services they purchase, largely from local suppliers.

We’re very much like a mall, in that we provide the space and our business partners employ their own staff. All of the firms here bring a commitment to serving the needs of our customers.

They also have another thing in common: they’ve prospered during the unprecedented growth the airport has experienced in recent years. FedEx and Enex Aviation Services, for example, both expanded their operations in 2014 to keep up with surging demand.

Our partners run the gamut from large organizations — such as Air Canada and WestJet, which fly hundreds of thousands of passengers every year — to small businesses, such as Connections Cafe, which provides food service in the terminal for all passengers.

We work with charter flight operators, couriers and freight shippers, three car rental agencies, ground transportation firms, and a flying school that opened in 1990.

But it’s not just businesses that make their home at your airport.

We’re also proud to be the base for several community groups that enrich our Island.

The Nanaimo Flying Club, the 205 Collishaw Nanaimo Squadron of Air Cadets, and the local branch of Civil Air Search and Rescue Association (CASARA).