Accessibility   

The Nanaimo Airport is dedicated to providing fully accessible facilities and the Terminal is designed to create a barrier free environment for persons with disabilities.

Effective July 1,2022, the Nanaimo Airport will participate in the Sunflower Lanyard program. Details below.  

Arrival and Check–In

  • Dedicated passenger parking areas located close to Airport Terminal Building.
  • Automatically controlled doors into both Departures and Arrivals.
  • Curbside drop off of passengers available.
  • Check-in counters with writing surfaces for those using a wheelchair.

Personal Assistance

  • Our Blue Navigator Ambassadors provide directions and answer questions in the Airport Terminal Building. You can easily identify them by their blue vests.
  • Wheelchair service can be provided by the air carriers from the check-in area to the departure gate and out to the aircraft. Advance notice when booking flights is helpful.

Signage

  • Braille signage is located at washroom entrances and there is one doorless entry washroom available.
  • The Airport Terminal is equipped with large signage in contrasting colours.

Washrooms

  • Washrooms facilities are located in all passenger service areas including a doorless entry washroom and automatic door entry washroom located in Arrivals. All washrooms have wheelchair accessible stalls.

Phones/ATM/Water fountain

  • Phones, ATM and water fountains are all wheelchair accessible.

Other Accessibility Features

  • Baggage belts are equipped with baggage belt start-up alarms and flashing lights.
  • Wheelchair available for use in the Airport Terminal Building through the Blue Navigator Ambassadors.

Terminal Maps

Terminal Building Floorplan
Click on the above image for a detailed PDF file (626kb)

The Sunflower Lanyard Program

We are very excited to announce that the Nanaimo Airport now participates in the Sunflower Lanyard Program – effective July 1st, 2022.

The Nanaimo Airport is committed to inclusivity, for passengers of all ages and abilities, striving to provide a stress-free passenger experience for everyone. In an effort to improve our ability to serve you, we’ve introduced the Sunflower Lanyard Program for travelers with invisible disabilities.

The Sunflower Lanyard is growing in its availability across the world, even beyond its original scope in airports. If you think the Sunflower Lanyard Program could benefit you or someone you know, feel free to reach out to our team here at the Nanaimo Airport.

What is the Sunflower Lanyard Program?

The Sunflower Lanyard Program began at Gatwick Airport in 2016 and has since spread to other airports and public spaces around the world. Its goal is to increase awareness of hidden disabilities for staff and improve assistance for travelers with differing needs and abilities.

How Does it Work?

By wearing a Sunflower Lanyard, passengers will be able to signal to airport employees that they may need extra help or additional time while navigating through the airport. The lanyard acts as a visible marker from a distance but still offers privacy for the person wearing it. They do not need to disclose their invisible disability to staff; however, they are more than welcome to inform us of how best to assist them.

Passengers may pick up a Sunflower Lanyard from any member of the Customer Care team or pre-order by contacting our team by phone (+12509242157 Ext. 1200) or email (customercare@nanaimoairport.com).

You can read more about The Sunflower Lanyard Program and hidden disabilities on their website:
https://hiddendisabilitiesstore.com/about-hidden-disabilities-sunflower