The Nanaimo Airport is dedicated to providing fully accessible facilities and the Terminal is designed to create a barrier free environment for persons with disabilities.

Arrival and Check–In

  • Dedicated passenger parking areas located close to Airport Terminal Building.
  • Automatically controlled doors into both Departures and Arrivals.
  • Curbside drop off of passengers available.
  • Check-in counters with writing surfaces for those using a wheelchair.

Personal Assistance

  • Our Blue Navigator Ambassadors provide directions and answer questions in the Airport Terminal Building. You can easily identify them by their blue vests.
  • Wheelchair service can be provided by the air carriers from the check-in area to the departure gate and out to the aircraft. Advance notice when booking flights is helpful.


  • Braille signage is located at washroom entrances and there is one doorless entry washroom available.
  • The Airport Terminal is equipped with large signage in contrasting colours.


  • Washrooms facilities are located in all passenger service areas including a doorless entry washroom and automatic door entry washroom located in Arrivals. All washrooms have wheelchair accessible  stalls .

Phones/ATM/Water fountain

  • Phones, ATM  and water fountain are all wheelchair accessible.

Other Accessibility Features

  • Baggage belts are equipped with baggage belt start-up alarms and flashing lights.
  • Wheelchair available for use in the Airport Terminal Building through the Blue Navigator Ambassadors.

Terminal Maps

Terminal Building Floorplan
Click on the above image for a detailed PDF file (626kb)